Try to Resolve the Issue First

Before filing a formal complaint, it's a good idea to first attempt to resolve the issue directly with the Social Security office or the employee involved. This might involve:

• Contacting the Office Supervisor: If you’re speaking with an employee who is not helpful or acting unprofessionally, you can ask to speak with their supervisor or the office manager. They may be able to resolve the issue on the spot.
• Calling the SSA: If you are unable to visit a Social Security office, you can try calling the SSA’s toll-free number at 1-800-772-1213 and speak with a supervisor or representative. Explain the issue and ask for assistance or a transfer to a different representative.

File a Formal Complaint

If your issue is not resolved to your satisfaction or if you feel the situation requires formal action, you can file a complaint against the Social Security employee. Here are the ways you can submit your complaint:

• Online: The SSA provides an online form where you can file a complaint. You can visit the SSA Contact Us page on their website and submit your issue via their online feedback form. Be sure to provide as many details as possible, including:
• The name of the employee (if known)
• The location of the office or contact center
• The nature of the complaint (e.g., rudeness, delays, poor service)
• Any relevant dates or information to support your complaint
• By Phone: You can call 1-800-772-1213 to report your complaint directly to the SSA. You can explain the issue, and the representative will take note of your concerns and forward them to the appropriate department.
• By Mail: If you prefer to file a written complaint, you can send a letter to the SSA. Be sure to include the same details mentioned above. Address your complaint to:
• Social Security Administration Office of Public Inquiries 6401 Security Blvd. Baltimore, MD 21235-6401
• Through the Office of the Inspector General (OIG): For more serious complaints regarding fraud, misconduct, or criminal behavior by an SSA employee, you can report the issue to the Office of the Inspector General (OIG). You can file a complaint online via the OIG’s website, by phone, or by mail.
• OIG Hotline: 1-800-269-0271
• OIG Website: https://oig.ssa.gov/

What to Include in Your Complaint

When filing your complaint, whether online, by phone, or by mail, make sure to include as much detail as possible:

• Date and time of the incident
• The location of the SSA office or contact center
• Name and title of the employee (if known)
• Description of the problem: Be clear about what happened, including any specific actions or statements made by the employee
• Your contact information: Provide a way for SSA to follow up with you about your complaint

Follow Up on Your Complaint

After you file your complaint, you may receive an acknowledgment or response from the SSA. They may offer to investigate the issue further or provide an explanation of any actions taken. Be sure to follow up if you do not receive a timely response or if the issue is not addressed.